The product
The next action.
Always in view.
Support Scan brings rounds, staff accountability, alerts, and facility oversight into one controlled workflow.
01 / Rounds
Every round. Accounted for.
Observation schedules update the moment a level changes. The board orders each client by what is due next, while proximity verification shows how presence was confirmed.
- Intervals
- Q5, Q10, Q15, Q30, Q60, and 1:1
- Verification
- Bluetooth beacon, NFC, visual, or reasoned manual entry
- Connectivity
- Offline-safe queue with original observation time preserved
Presence verified
Safety attestation captured
Round completedBeacon verified · Maya Chen
Observation overdueRoom 4 · Supervisor alerted
Issue resolvedRecorded · Jordan Lee
Shift task completedRecorded · Priya Shah
02 / Accountability
Know when something is missed.
Missed-round detection runs on the server. Repeating alerts continue until the work is resolved, and the explanation remains attached to the record.
- Automatic escalation
- Supervisor visibility
- Resolution history
03 / Oversight
Manage every location from one place.
Facility data stays isolated. Organization owners can move between locations and see census, staff activity, and operational status from one console.
04 / Record
A history that stays clear.
Sign-ins, rounds, changes, alerts, and configuration actions are timestamped and attributed. Reports show on-time rates, verification methods, missed rounds, and staff activity.
- Clinical record
- Append-only by design
- Views
- Unit, staff, and organization
- Export
- CSV reporting for further review
On-timeVisible by unit and shift
VerifiedEvery method recorded
ResolvedExplanation retained
05 / Configuration
Built around the way your organization works.
Administrators can manage staff, roles, beds, units, locations, schedules, and facility policy without opening a vendor ticket.
FacilityUsersRolesSchedules
Residential unit24 bedsActive
Detox unit12 bedsActive
Q15 observation policy4 remindersEnabled
Synthetic demonstration configuration
Security & reliability
Operational clarity depends on a trustworthy foundation.
Isolated by facility
Separate facility databases, separately backed up.
Minimum necessary
Role-based visibility keeps each staff view focused.
Offline safe
Recorded work syncs with its original observation time.
Append only
Clinical activity is not silently rewritten.
Choose your own path
See how it fits the work you already do.
Watch rounds, escalation, oversight, and multi-location workflows using synthetic demonstration data.