Solutions
Built on a real unit. Fits yours.
Support Scan was designed inside residential substance-use treatment and shaped by the daily reality of each level of care.
Residential treatment
Q15/Q30/Q60 rounds with proximity verification, bed-level census, precaution flags, and a live board that keeps overnight coverage honest. Location-aware recording matches how staff actually move through a house.
Detox & withdrawal management
Tighter observation intervals, enforced breathing attestations on sleep checks, and vitals reminders on a detox cadence — every 4 hours with alerts, tighter in the first 24. The documentation posture a detox survey expects.
PHP
Attendance-style presence checks, location tracking across program spaces, and clean hand-offs between program hours and residential evenings for step-down clients.
IOP
Lightweight session-day accountability: who's on site, who's expected, and documentation that shows the program knew where its clients were during program hours.
Mental-health programs
1:1 and Q5 support for higher-acuity clients, precaution flags on the census, and alerting tuned so critical observations escalate immediately while routine ones stay quiet.
SUD programs
The platform's home turf: refusal handling, wristband workflows designed with client dignity in mind, and verification records that distinguish "client declined a band" from "check skipped."
Multi-location organizations
Every facility isolated. Every facility visible.
Each site runs on its own isolated database with its own staff, settings, and facility layout — while owners see census, activity, compliance, and billing across the whole organization from one console. Add a facility in minutes, not a procurement cycle.
Support Scan supports operational workflows — scheduling, verifying, documenting, and reporting safety checks. It does not make clinical decisions, and program requirements vary by jurisdiction and license type. Your clinical and compliance leadership define the policy; Support Scan helps you execute and evidence it.