Contact

Talk to a person

Every inbox below is read by someone who knows the product.

Sales

Pricing questions, multi-site terms, and getting started.

SUPPORT_EMAIL_PENDING
See use cases first

Customer support

Existing facilities: account help, training, onboarding questions.

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Response target: 1 business day

Technical support

Urgent operational issues for live facilities are prioritized ahead of everything else.

SUPPORT_EMAIL_PENDING
Response target: same day for live-operations issues

General inquiries

Press, partnerships, everything else.

SUPPORT_EMAIL_PENDING

Status

Platform status and maintenance windows.

Status page: SUPPORTSCAN_DOMAIN_PENDING/status

Knowledge base

Guides for staff, supervisors, and administrators.

Visit support & resources

Support Scan is not an emergency service and is not a clinical crisis resource. If someone is in immediate danger, call 911 (or your local emergency number). For the 988 Suicide & Crisis Lifeline, call or text 988.