Legal

Terms of Service

Last updated: 16 August 2026

What the service is

Support Scan is operational software for rounding, staff accountability and facility oversight. It is not a medical device, not an emergency service, and not a clinical decision tool. It records what your staff do and makes the record provable; clinical judgment stays with your clinicians.

Your account

You are responsible for configuring your facility accurately — units, beds, observation levels and staff accounts — and for keeping workforce accounts current as people join and leave. Credentials are individual; shared logins defeat attribution and are not permitted. Appropriate clinical oversight of your program remains yours.

Subscription and billing

$45 per bed per month, wristbands included. There are no per-user fees, no device contracts and no setup charge. Your rate is locked for the length of your agreement. If an account goes unpaid we may suspend access, and your clinical records are preserved, not deleted — cancellation is not deletion.

Wristbands

Two beacons per bed ship with your subscription, and replacements are available at $25 each. They are a supply item, not leased hardware: they are yours, you assign them in the app, and you retire them when they are lost or damaged.

Your data is yours

Your facility owns its data. You can export it at any time, and on off-boarding you get a full export. Our licence to it extends only as far as running the service for you. Clinical records are append-only by design — corrections are new entries referencing the original, which is what makes the record defensible to a surveyor.

Acceptable use

Covered by the Acceptable Use Policy. In short: use it for real facility operations, do not attempt to reach another organization's data, and never use it to fabricate an observation that did not happen.

What we do not promise

We make no clinical-outcome guarantee and no guarantee that using this software makes your program compliant with any licensing or accreditation standard. Compliance is a property of your whole program — technology, agreements, policies and training together. Service-level commitments, where they apply, are stated in your agreement.

The rest

Liability, indemnity, termination and governing law are set out in the Service Agreement you sign when your facility is set up, alongside the Business Associate Agreement where protected health information is involved. Questions before you sign anything: talk to us.