Support Scan — Proximity-Verified Safety Rounding for Detox & Residential Treatment

The problem with paper

Your rounding policy says Q30.
Can you prove it happened?

Every detox and residential program runs safety rounds. Almost none can prove them. Support Scan was built to close the gap between the policy on the shelf and what actually happens on the floor at 3 AM.

Paper sheets get pencil-whipped

A clipboard can be filled out from the office chair — a whole shift of checks initialed in ninety seconds. Everyone in this industry knows it happens. A signature on a grid proves someone held a pen, not that anyone laid eyes on a client in withdrawal.

The missed round is what they find

When something goes wrong overnight, the first documents requested are the observation logs. A gap, a backfilled entry, or rounds recorded suspiciously on-the-dot become the centerpiece of a licensing investigation or a plaintiff's case. Your documentation is your defense — or it isn't.

Supervisors find out too late

With paper, the first time a Program Director learns rounds were missed is days later — during an audit, or worse, during a survey. By then there is nothing to fix, only something to explain. Real-time visibility is the difference between managing a shift and reconstructing one.

How it works

Wristband. Walk. Verified.

Support Scan runs on the iPhones your staff already carry — or on shared station phones. Setup takes an afternoon, not an implementation project.

1

Clients wear a beacon wristband

Each client on the rounding census gets a lightweight, sealed Bluetooth wristband — included in your subscription, with no accessible battery. Assigning one takes a single tap in the client's profile, and the app tracks exactly which band belongs to whom.

2

Staff walk the floor

When a round comes due, staff open the client's card and the app listens for the wristband's Bluetooth signal. Staff can also tap the wristband directly with NFC. Signal detected means one thing: the phone — and the person holding it — is physically near the client.

3

The round records itself honestly

Location, sleeping or awake, breathing observed, activity, care and concerns — charted in a few taps with clinical language built in. If proximity couldn't be verified, the app requires a written reason and flags the entry for supervisor review. Nothing hides.

The full platform

Every feature earns its place on the night shift

Support Scan wasn't designed in a conference room. It was built inside a working licensed detox and residential program, shaped by the staff who run rounds, the supervisors who audit them, and the surveys that judge them.

Proximity verification

The end of pencil-whipping

Every round is stamped as verified or manual — and the difference is enforced by physics, not policy. The app must actually hear the client's wristband over Bluetooth, or the staff member must tap it with NFC. No signal, no silent pass.

Beacon not detected? The app says so, in red, and requires staff to move to the client and tap their wristband — or record a manual check.
Manual checks demand a written reason — "beacon off wrist," "battery dead" — and are automatically flagged for supervisor review.
Your dashboard shows the proximity-verified percentage for every shift, every unit, every staff member. Culture change you can measure.

Round screen requiring wristband verification, with beacon-not-detected warning and manual check requiring a reason

Structured observations

Clinical documentation in seconds, not sentences

Free-text boxes at 3 AM produce "OK" and "sleeping." Support Scan replaces them with structured, tappable observations that generate real clinical language — the kind that stands up in a chart review.

Where is the client? Bedroom, group room, patio, front office — your facility's actual locations, one tap.
Sleeping clients get the observation that matters: "Breathing, AEB rise and fall of chest." The phrase surveyors and nurses actually want to see, captured every single round.
State, activity, care and concerns — in milieu, with nurse, agitated/escalated, tearful, refused observation — all recorded consistently by every staff member, on every shift.
Optional free-text note for anything the chips don't cover.

Structured observation chips for location, sleeping state, activity, care and concerns

Defensible by design

Clock-aligned windows. No early rounds. No backfill. Ever.

This is the feature that makes your record defensible — and it's the one paper can never give you. Round windows open on wall-clock boundaries (1:00, 1:30, 2:00…) and close when the next one opens.

Rounds can't be done early. The server refuses them. Staff can't knock out the whole hour at the top of the shift.
A missed window is missed permanently. Nothing backfills, nothing gets quietly cleaned up. The record shows what happened — which is exactly why a surveyor can trust the 98% it shows on time.
Late thresholds trigger escalating alerts so a round gets rescued while it still matters, not documented after it doesn't.
Every action is recorded under the signed-in staff member's name in an append-only audit trail.

Live dashboard showing 100% on-time rounds, overdue count, and a live board of every client

Observation levels that manage themselves

Your acuity policy, enforced by software instead of memory

Observation frequency is a clinical decision — but applying it consistently at shift change is where facilities slip. Support Scan encodes the rules once and applies them every minute of every day.

Every new admission starts at Q30 for the first 24 hours — timed from the moment they actually walked in the door, not from when the chart was opened.
Detox clients stay at Q30. The system will never automatically loosen observation on a client in withdrawal. Residential runs Q60; PHP rounds like residential.
A human decision always wins. The moment a supervisor pins a level — Q15 for a high-risk client, say — automation steps back and never overrides it.
Precautions live on the client card: CIWA, fall risk, ask-before-giving-phone-out — visible to every staff member on every round.
The defaults follow the standards you're surveyed against. The automation schedule is built to align with DHCS licensing expectations and The Joint Commission's standards for observation in withdrawal management and residential care.
Prefer full manual control? The automation can be turned off entirely — every observation level is then set, and changed, only by your clinical team.

Kipu-connected

Your census flows straight from your EMR — no double entry*

Support Scan rides alongside your EMR instead of fighting it. Admissions entered in Kipu appear in the app automatically, and the whole rounding census stays in lockstep with the chart.

"Waiting to arrive" is its own state. A client with a Kipu file but not yet in the building generates no rounds and no false alerts. When they walk in and sign intake, staff tap Arrived — and the round clock starts from that exact moment.
Discharges clear the board and land in a recently-discharged list with one-tap re-admit for returns.
Levels of care you don't round on (like IOP) are excluded automatically.
Room and bed, MR number, and unit carry over — the board always mirrors the house.

* EMR integration is delivered through your EMR vendor's licensed API. Facilities using Kipu will need active API access on their Kipu agreement; your Kipu account manager can confirm availability. Support Scan is fully functional without an EMR connection — the census is simply managed in-app.

Kipu integration settings and the Kipu-synced waiting-to-arrive list with one-tap arrival confirmation

Vitals reminders

Detox vitals stop slipping through the cracks

Every withdrawal management protocol lives or dies on scheduled vitals — and every facility knows how easily a 4-hour set slides to six. Support Scan puts the overdue list on the phone of every staff member on the floor.

Each client's vitals schedule (Q4, Q8, or your protocol) counts down in plain sight, with exactly how overdue each set is.
The list only clears one way: by charting the vitals in Kipu. There is deliberately no "dismiss" button. The reminder cannot be swiped away — only resolved.
The 24-hour vitals clock starts at admission time, synced with the same arrival confirmation that starts rounds.
No EMR API? The reminders still work. Facilities without an EMR connection can switch vitals to tap-to-complete — staff mark the set done in the app, and the entry is recorded under their name with a timestamp, just like a round.

Vitals overdue list that can only be cleared by charting in Kipu, alongside assigned daily projects

Compliance reporting

Survey prep that takes one tap instead of one week

When the surveyor asks for observation documentation, you export it. When your PI committee meets, the numbers are already there. Support Scan turns rounding data into the reports your accreditation actually requires.

On-time percentage, proximity-verified percentage, missed rounds and manual checks — for today, the last 7 days, the last 30, or any custom range, by unit.
Every missed round shows when it went overdue, which client, what level, and how it was resolved. Every manual check shows who, when, and the reason given.
Export CSV for your PI committee packet, or take a full backup of the facility's entire record on demand.
Per-staff verification reports show exactly who rounds on time and who needs coaching — with receipts.

Exported Support Scan rounds log workbook showing every scheduled round with verification status, variance, and reasons

One tap in the Reports tab produces this: the complete rounds log — every scheduled round, on-time status, verification method, and reason given — plus Summary, Missed Rounds, Manual Checks, and Staff Performance sheets, formatted and ready to hand over.

Accountability without friction

Sign in with a tap and a PIN. Everything else is automatic.

Floor staff don't have time for passwords, and shared station phones are reality in residential treatment. Support Scan is built for both — without ever losing track of who did what.

Tap your name, enter your PIN — or use Face ID. Sessions lock automatically after inactivity, so a phone left on the med room counter doesn't become someone else's identity.
Every action is recorded under the signed-in name. The audit trail is append-only — it can be added to, never edited.
Admins create accounts in seconds with a temporary PIN the staff member replaces on first sign-in — nobody else, including admins, ever knows it.
Reset a PIN or deactivate an account instantly when someone leaves. Deactivation keeps their history; nothing disappears.

Staff account management with PIN reset and deactivate controls, alongside security settings including geofenced sign-in and session auto-lock

Run the shift

Banners, daily projects, and photo-proof — your shift, managed

Rounding is the core, but the same app runs the rest of the floor. The communication that used to live in group texts and taped-up notes now lives where staff already are.

Messages to staff appear as banners at the top of every rounds board — yellow for notice, red for urgent — and stay pinned until you clear them. Staff can't close them or scroll past them.
Target a message to everyone or to one client's round screen — "ask before giving phone out" appears exactly where and when it matters.
Assign daily projects — deep-clean the refrigerators, audit the cash logs — to a specific staff member with a due date. Completion requires two photos of the finished work, sent for your review. "Done" stops being a matter of opinion.

Admin posting a staff banner and assigning the daily project Full medication count to Beau — From the admin screen: post a banner ("Provider visits will be at 12pm") and assign a daily project — "Full medication count," to Beau, due today.

Staff rounds board with the pinned banner at the top — Seconds later the banner is pinned at the top of every staff rounds board — and it stays there until the admin clears it. Staff can't close it or scroll past it.

Staff view showing assigned daily projects requiring two photos of the finished work — The project rides under the vitals reminders on the staff phone. Completing it requires two photos of the finished work, which land back with every admin.

Client phone tracking

The nightly phone hand-out, finally under control

Ask any residential tech what causes the most 9 PM arguments and they'll tell you: client phones. Support Scan tracks the entire hand-out and collection cycle so there's a record instead of a debate.

A live collection board — "2 of 6 back, 4 devices still out" — organized by room, shows exactly whose phone is still out, who has it back, and which staff member handled each one, with the time.
Hand-out and collection times are set by your policy — phones out at 2 PM, collected at 10 PM — and the board resets on your facility's phone day.
Per-client flags travel with the client: "ask before giving phone out" shows on the hand-out board and inside their round screen.

Phone hand-out tracking board organized by room with per-client flags

Alerts & escalation

When a round is missed, the right people know in minutes

Software that quietly logs a failure isn't safety software. Support Scan escalates — configurably, and with client privacy intact.

Overdue reminders repeat on the interval you choose until the round is done.
Missed rounds send a text message to supervisors — and to any extra numbers you add, whether or not they have an account. The Program Director's phone buzzes before the gap becomes a pattern.
Privacy is the default: alerts read "Room A4 round overdue" — no client names pass through carriers or push services. Optional client-name mode warns you exactly what it exposes before you turn it on.
Geofenced sign-in — require staff to be physically at the facility, within a radius you set, before they can sign in at all.

11:34

Saturday, August 15

Support Scannow

Round overdue — Room 3 Bed 2 is 6 minutes past its window.

Support Scan5m ago

Still open — Room 3 Bed 2. Reminders repeat every 5 minutes until the round is done.

✉

Messagesnow

Support Scan: 11:30 PM Detox round missed on Room 4 — auto-escalated. Supervisors and your extra numbers were notified.

Room numbers, never client names — nothing protected passes through carriers or push services.

Walk mode

Tap Walk. The app rounds with you.

For floor staff, the whole system collapses into two buttons. "Round on next due client" takes you straight to whoever is due next. And Walk turns the phone into a rounding companion: tap it once and just walk the halls.

Walk mode listens for wristbands as you move. Come within range of a due client and their round sheet opens by itself — proximity already verified, because you're standing next to them. No hunting through the census at 3 AM; the building's own layout becomes the workflow.
"Caught up" is a real state on the screen — next rounds open on the clock, and staff can see it. No ambiguity, no guessing, no anxiety.
Works offline. Wi-Fi dead spots in the back hallway don't stop rounds — entries queue on the device and sync the moment signal returns.
Native push notifications mean the phone in a staff member's pocket buzzes the moment a round or a banner needs them — even with the screen locked.
Multi-facility staff switch buildings in two taps and keep one account, one PIN, one history.

Staff rounds view with the Walk button, caught-up state, and the round-on-next-due-client button

And everything else

The details that add up to a system you can trust

A safety platform is judged by its smallest decisions. These are some of ours.

HIPAA-grade infrastructure

Encrypted at rest and in transit, hosted on dedicated infrastructure with a signed Business Associate Agreement included in every subscription — not sold as an add-on.

Nightly encrypted backups

Your facility's complete record is backed up every night, encrypted, off-site — and restores are actually tested. You can also pull a full backup yourself, any time, from the Reports tab.

Append-only clinical record

Rounds can be added and annotated — never edited or deleted. Even administrative cleanups are themselves recorded in the audit trail. That's what makes the record credible.

A face for every room

Attach a photo to each client's card so agency staff and new hires round on the right person on night one — no guessing at a door in the dark.

Live board — cards or timeline

The Program Director's dashboard shows every client's status in real time, filterable by unit: who's due, who's overdue, who just got rounded on, and what was observed.

Roles that match your org

Support staff see their unit and their rounds. Admins see everything — dashboards, reports, client management, staff accounts, and settings. Assign by unit or across all.

Per-facility timezones

Multi-site operators run every facility on its own local clock. Round windows, phone days, and reports all respect each building's actual time.

Tunable proximity threshold

Every building's walls are different. Set the Bluetooth signal strength required for verification to match your floor plan — strict for small rooms, forgiving for thick construction.

Session & security controls

Set session length, auto-lock timing, whether staff names show on the sign-in screen, and geofenced sign-in radius. Changes apply immediately — no restart, no reinstall — and every change lands in the audit log.

Built for the survey

Documentation your surveyor can believe

Licensing agencies and accreditors don't just ask whether you have a rounding policy — they ask for evidence it's followed. Support Scan produces evidence with a property paper can never have: it's incapable of being backfilled.

"A record that can admit a miss is a record that can prove a success."

Because rounds can't be done early, can't be edited after the fact, and every unverified check carries a reason and a reviewer flag, your on-time numbers mean something. That's what turns documentation from a liability into a defense.

Licensing & certification surveysExport observation-round documentation for any date range in seconds — by unit, with verification status on every entry.

Accreditation & PI reportingOn-time and proximity-verified percentages, missed-round resolution trails, and manual-check review — the raw material of a real performance improvement program.

Incident & legal defenseAn append-only, name-attributed, timestamped audit trail — created contemporaneously, which is exactly what counsel wants to hand over.

Staff accountability & coachingPer-staff reports separate your rock stars from your risks — with data, not impressions.

Pricing

One number. Everything included.

No implementation fees, no per-user licenses, no hardware invoices, no surprise line items. If you can count your beds, you know your price.

$45/bed

per month · billed monthly · cancel anytime

Order Support Scan

A 15-bed facility runs $675/month — less than a single shift of overtime spent reconstructing paper logs for a survey.

Every subscription includes

Beacon wristbands for your census — shipped to your door, replacements included
Unlimited staff accounts and unlimited admins
EMR (Kipu) census sync and vitals reminders*
Compliance reports, CSV export, and on-demand full backups
SMS and push alerting, including to non-user phone numbers
Signed Business Associate Agreement
Nightly encrypted off-site backups
The iOS app — free on the App Store for every staff member

* Requires API access through your EMR vendor — see the EMR integration note above.

Why it exists

Built inside a treatment center,
not sold to one

Support Scan was created inside a licensed detox and residential program in Costa Mesa, California — by the person responsible for its rounding compliance. It runs real overnight shifts, real census churn, real surveys. Every rule in the system — the windows that can't be gamed, the vitals list that won't dismiss, the manual check that demands a reason — exists because something on a real floor made it necessary.

That's why the app feels different from enterprise healthcare software: it was shaped by night techs who need to round in seconds, supervisors who need the truth at 6 AM, and a Program Director who has to sign his name to the record when the surveyor sits down.

Questions

Everything facilities ask us

What happens if a client takes the wristband off, or the battery dies?

The round still gets done — honestly. Staff record a manual check, which requires a written reason ("beacon off wrist," "battery dead") and is automatically flagged for supervisor review. Your dashboard shows the proximity-verified percentage so patterns surface immediately, and replacing or reassigning a wristband takes one tap on the client's card. Replacement wristbands are included in your subscription.

Do we need to buy phones for our staff?

No. Support Scan runs on any modern iPhone — staff members' own devices or shared station phones. The sign-in system (tap your name, enter your PIN, auto-lock after inactivity) is designed specifically so a shared device never blurs accountability: every action is recorded under the signed-in person's name.

Does it replace our EMR?

No — it rides alongside it. Kipu remains your chart of record. Support Scan syncs your census from Kipu automatically (admits, discharges, rooms, levels of care), pushes staff to chart vitals in Kipu when they're due, and handles the minute-to-minute safety rounding your EMR was never built for.

Is client data protected?

Yes. Data is encrypted in transit and at rest, hosted on dedicated infrastructure with nightly encrypted off-site backups and verified restores. Every subscription includes a signed Business Associate Agreement. Push and SMS notifications contain no client names by default — alerts reference rooms, not people — and the clinical record is append-only.

How long does setup take?

An afternoon. Connect your Kipu census, confirm your units and rooms, set your observation levels and alert rules, create staff accounts with temporary PINs, and put wristbands on the census. Staff training is measured in minutes — the entire floor-staff experience is one button: "Round on next due client."

What if our Wi-Fi goes down mid-shift?

Rounds keep working. The app queues completed rounds on the device and syncs them the moment connectivity returns — with their original timestamps. Wristband verification is Bluetooth between the phone and the band, so it doesn't need the network at all.

Can staff round early to get ahead?

No — and that's deliberate. Round windows open on wall-clock boundaries and the server refuses early submissions. A window that closes unmet is recorded as missed, permanently. It's the single most important design decision in the product: it's what makes your on-time percentage worth showing to a surveyor.

We run multiple facilities. Does that work?

Yes. Each facility gets its own census, settings, timezone, and reports, and staff who work across buildings switch facilities in two taps with a single account. Pricing stays the same: $45 per bed, per facility.

Put your rounds beyond question

Three steps, and you drive the first one yourself.

Sign Up

1 Set up your facility online 2 E-sign the BAA 3 Your welcome kit ships — wristbands included

Sign up

Set up your facility

One page. Your rooms, your beds, the words your staff use, and who runs the account — then your facility is built, your agreements are generated, and your wristbands ship. Most programs finish it in about ten minutes.

Your rounding policy says Q30.Can you prove it happened?