Proximity-verified safety rounding for detox, residential and outpatient programs customersupport@supportscan.org 24/7 customer support iPhone app

Pricing

Two plans. Priced per bed. Nothing else to buy.

No per-user fees, no device contracts, no setup charge. Your rate is locked for the length of your agreement, and every plan includes unlimited staff accounts.

Standard $50 per bed / monthBasic $20 per bed / monthBeacons two per bed, included on Standard
Two Support Scan Beacons
Standard

$50 per bed / month

Proximity-verified rounds. The beacon proves your staff were physically with each client — the record a surveyor, payer or attorney can't argue with.

  • Two beacons per bed, included
  • Verified rounds — beacon proof on every check; manual checks flagged with a reason
  • Live board, clock-aligned windows
  • Server-side alerting & escalation, SMS alerts for missed rounds
  • Vitals reminders, phone hand-out, projects, announcements
  • Reports, audit trail, PDF, Excel & CSV export
  • Unlimited staff accounts · multi-site console · nightly encrypted backups · onboarding assistance
Set up your facility
Basic

$20 per bed / month

Rounds only, without the beacons. Every round is recorded, timed and logged — just not proximity-verified. $600 monthly minimum.

  • No beacons, no Bluetooth — staff just record the round
  • Live board, clock-aligned windows, missed-round alerts
  • Server-side alerting & escalation, SMS alerts for missed rounds
  • Rounds reports, audit trail, PDF, Excel & CSV export
  • Unlimited staff accounts · multi-site console · nightly encrypted backups · onboarding assistance
  • Upgrade to Standard any time — add beacons and your history stays
Start on Basic

Annual invoicing available on request. Multi-site volume terms: talk to us. Extra or replacement beacons are $19 each. PHP / IOP programs are priced by quote.

What it comes to

Worked examples

Beds × the per-bed rate. There is nothing to add on afterwards.

$75015-bed detox on Standard — 30 beacons shipped, included
$1,50030-bed residential program on Standard — 60 beacons included
$600Any program under 30 beds on Basic — the monthly minimum
$90045-bed program on Basic — rounds only, no beacons

Side by side

What each plan includes

Both plans run the same app, the same live board and the same reports. The difference is proof — whether a round can show the phone was physically next to the client — and the rest of the shift beyond rounds. Programs that start on Basic can move to Standard whenever they like; every round already recorded stays in the record.

StandardBasic
Price$50 / bed / month$20 / bed / month, $600 minimum
Rounds recorded, timed, loggedIncludedIncluded
Proximity verificationBeacon on every roundNot available
BeaconsTwo per bed, includedNone
Live board & clock-aligned windowsIncludedIncluded
Missed-round alerts & escalationIncludedIncluded
Vitals reminders, phone hand-out, projects, announcementsIncludedRounds only
Reports, audit trail, PDF / Excel / CSV exportIncludedIncluded
Staff accountsUnlimitedUnlimited
Kipu census integrationAvailableAvailable

Billing

How billing works

  1. Sign up online

    Your card is taken at sign-up through Stripe. Nothing is charged yet.

  2. Pick a go-live date

    Billing starts on the day your facility goes live — not the day you sign. Rounding stays off until that morning, so nothing counts as missed while you train.

  3. Monthly, by the bed

    Each month is your bed count times the per-bed rate. Add or remove beds from the console and the next invoice follows.

  4. Cancel any time

    No device contract and no early-termination charge. Off-boarding includes a complete export of your facility's data.

The Support Scan Beacon

Questions

Questions owners actually ask

What's the difference between Basic and Standard?

Proof, and the rest of the shift. On Basic, staff open the client, record what they saw and save — the round is timed, logged and reported exactly the same way, but nothing proves the phone was next to the client. On Standard, the beacon does: a round records as beacon-verified, or as a manual check with a reason the supervisor sees. Standard also includes vitals reminders, phone hand-out and collection, daily projects and staff announcements; Basic is rounds only. Basic is $20 per bed with a $600 monthly minimum, so a program under 30 beds pays $600. You can move from Basic to Standard whenever you like — we ship beacons, flip the setting, and every round you've already recorded stays in the record.

Is it really all-in? What about the beacons?

On the Standard plan, two beacons per bed ship with your subscription — one in use, one spare — at no extra cost. There is no setup charge and no device contract. Beacons are consumables, so if you need more later they are $19 each with no minimum.

What phones do we need?

The ones your staff already have. The web app installs on anything modern; the native iPhone/Android apps add Bluetooth verification (NFC coming soon). Many facilities run a phone-use stipend — we'll share what we've seen work.

How long does setup take?

A facility is provisioned in minutes: your rooms and beds, your units, your staff accounts. Most programs run their first verified round the same day the beacons arrive.

What happens to our data if we leave?

It's yours. Your facility's data is isolated in its own database and exportable — census, rounds, audit trail, reports. Off-boarding includes a complete export.

Do you sign BAAs?

Yes, for covered entities — see BAA information. Your privacy officer can send technical or contractual questions directly through the contact page.