Each facility's data is processed solely to deliver the service, in an isolated
per-facility database.
Clinical observation records are append-only by design; corrections are new entries
referencing the original.
Encrypted backups run nightly, per facility, and are stored off-server.
Retention
Active facilities: records retained for the life of the subscription. Behavioral-health
record-retention obligations (commonly 7–10 years, varying by state and license) belong
to the facility; the platform supports export at any time to satisfy them.
Backups: retained per the schedule stated in your agreement.
Off-boarding & deletion
On termination, the facility receives a complete export of its data.
After the contractual wind-down period, the facility's database and backups are deleted;
deletion is certified on request.
Account deletion requests for individual workforce members: accounts are deactivated
(ending all access) while their attributed actions remain in the audit record, as
clinical-record integrity requires.