Support Scan, operated by Marisnick Labs, LLC, sends text messages to the staff of behavioral-health facilities that use Support Scan. This page explains that program.

What we send

Only operational alerts about safety rounds: for example, that a scheduled round on a unit was missed. We never send marketing or promotional messages, and alerts are kept short and never include client names or clinical details.

Sample message: "Support Scan: 1:30 AM, 2 rounds missed (DTX: 2). Reply STOP to opt out."

Who receives them, and how you agree

Texts go only to facility staff who choose to receive missed-round alerts. A staff member gives their own mobile number to their facility administrator and agrees to receive these alerts. The administrator then turns on "Texts missed-round alerts" for that staff member in Support Scan. Nobody is texted who has not agreed, and we never text clients or the public.

How often

Message frequency varies. You are texted only when a round is missed on a unit you cover.

Stopping and help

Reply STOP to any message to stop all texts. Reply HELP for help, or email customersupport@supportscan.org. Your administrator can also turn alerts off for you at any time.

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Your number stays private

Mobile numbers are used only to send these alerts. We do not sell, rent or share mobile numbers or text-message consent with anyone for marketing or any other purpose.